FAT CIGAR PRODUCTIONS LTD [FCP]
MARCH 1, 2016
I. What Is Personal Information And When Does FCP Collect It?
FCP collects both personal and non-personal consumer information. Personal information collected by FCP is discussed below in this section. Non-personal information is discussed below in Section II.
Personal information is information that identifies you and/or can be used to contact you. FCP may collect personal information from our online visitors during:
– Contest registration and prize acceptance;
– Warranty registration and requests;
– Customer support and/or technical service requests;
– Player match up and other head-to-head online competitions;
– Registration for apps and/or special app-specific events;
– Newsletter subscriptions, referral services, and other marketing surveys and email campaigns;
– Registration for service accounts;
– Creation of a personal profile;
– Product, service and/or subscription orders;
– Service requests from third party service providers on our site and in-app;
– Access to our products and/or services on social networks or other third party services; and
– Otherwise through use of our software, mobile or online services where personal information is required for use and/or participation.
Information collected will vary depending upon the activity and may include your name, email address, phone number, home address, birth date, mobile phone number and credit card information.
II. What Is Non-Personal Information and When Does FCP Collect It?
Non-personal information, alone, cannot be used to identify or contact you. FCP collects non-personal information about your use of our online and mobile products and services both on our website and in the course of software usage (on PC, mobile and game system platforms).
We will retain your information for as long as your Account is active or as needed to provide you services.
A. What Types of Non-Personal Information Does FCP Collect?
When you use FCP online and mobile products and services, we may collect certain non-personally identifiable information for purposes including improving our products and services, troubleshooting bugs, providing services to you, facilitating the provision of software updates, dynamically served content and product support as well as communicating with you. The non-personal information collected may include demographic information including gender, age, zip code, information about your computer, hardware, software, platform, game system, media, mobile device, including unique device IDs or other device identifiers, incident data, Internet Protocol (IP) address, network Media Access Control (MAC) address and connection. We also collect other non-personal information such as username, user ID or persona, feature usage, game play statistics, scores and achievements, user rankings, time spent playing our games/apps, and click paths as well as other data that you may provide in surveys, via your account preferences and online profiles such as friends lists or purchases, for instance. We may also receive information from third parties in connection with market and demographic studies and/or other data that we use to supplement personal information provided directly by you.
B. How Does FCP Collect Non-Personal Information?
We and other third parties may also use flash cookies, also known as “local shared objects,” on our sites that employ Flash technology. Flash cookies are small files similar to browser cookies and are used to remember the site’s settings to personalise the look and feel of the site. Like normal cookies, Flash cookies are represented as small files on your computer. One method of preventing Flash cookies from being placed is to adjust your preferences in the Macromedia Website Privacy Settings Panel at www.macromedia.com.
2. Clear GIFs And Tracking Pixels
Clear GIFs (a.k.a. web bugs, beacons or tags) are small graphic images placed on a web page, web-based document, or in an email message. Clear GIFs are invisible to the user because they are typically very small (only 1-by-1 pixel) and the same colour as the background of the web page, document or email message. We do not use clear GIFs to collect personal information about you. However, we may use clear GIFs to capture statistical usage information for our web pages, features or other elements on a web page. We correlate this information to a user to personalise user experience and for statistical analysis of user experiences on our web pages.
We and third parties may also use tracking pixels, which allow us to advertise more efficiently by excluding our current users from certain promotional messages or identifying the source of a new installation.
3. Internet Log Files
FCP and other third parties also may maintain log files which contain IP addresses. An IP address is a numeric address that may be assigned to your computer by your Internet Service Provider. In general, we use log files to monitor traffic on our websites, to troubleshoot technical problems and authenticate users’ entitlements to our products. In the event of user abuse of our websites, however, we may block certain IP addresses or app system IDs provided by our licensed hardware manufacturers. If available, IP addresses and app system IDs may be used in order to enforce our Terms of Service.
4. Analytic Metrics Tools and Other Technologies
FCP also uses its own proprietary analytic metrics tool and other third party analytics technologies to collect information when you use our online products and services and/or use our apps on your PC, game system and/or mobile device. These tools and technologies use server log files, web beacons, cookies, tracking pixels and other technologies to collect and analyse certain types of information, including cookies, IP addresses (including for purposes of determining your approximate geographic location), mobile or other hardware device ID or other device identifiers, browser types, browser language, information passed from your browser (if any), referring and exit pages, and URLs, platform type, click information, information about your media, peripheral hardware, software and/or applications installed on your machine and/or device, domain names and types, landing pages, pages viewed and the order of those pages, advertising conversion rates, the date and amount of time spent on particular pages, other Internet and website usage information, app state and the date and time of activity on our websites or apps, information about how your app is used, including app metrics and statistics, feature usage and purchase history, as well as unique hardware identifiers such as MAC Address, mobile unique device ID (if applicable) and other similar information.
The third party analytics companies who collect information on our sites and in the context of our online and mobile products and/or services may combine the information collected with other information they have independently collected from other websites and/or other online or mobile products and services relating to your activities across their network of websites as well as online and/or mobile products and services. Many of these companies collect and use information under their own privacy policies.
Some FCP websites and services use Google Analytics, a web
5. Ad Serving Technology
The advertising companies who deliver ads for us may combine the information collected or obtained from FCP with other information they have independently collected from other websites and/or other online or mobile products and services relating to your web browser’s activities across their network of websites. Many of these companies collect and use information under their own privacy policies.
For more information about the practices of other large ad serving companies that may collect information based on your interaction with ads on this site, in our mobile products, and other sites or products not owned/managed by FCP, or to “opt out” of targeted advertising delivered by National Advertising Initiative (NAI) member ad networks, you should visit www.networkadvertising.org.
These ad serving technologies are integrated into our sites, online or mobile products and services; if you do not want to use this technology, do not play.
6. Anti-Cheat and Fraud Prevention Technologies
FCP strives to provide a safe and fair environment to all users of its software. To prevent fraudulent activities and behaviours that may negatively affect the experiences of a user, FCP is authorised to use “anti-cheating” software, or applications for the prevention of fraud for our internet presence, during the use of our online products and/or services (including online games), and mobile platforms.
At login to FCP online products and/or services, during the setup of an account, and/or at the point of sale, FCP may collect data about your device in order to create a hash of machine components. Information collected for this purpose shall not be stored in retrievable form. FCP uses the collected information for the prevention of fraud, and for authentication purposes. FCP may consolidate the machine hash created for this purpose with your account; data consolidated this way will not be shared with any other third party, and will be used exclusively for security, fraud prevention and authentication purposes by FCP.
III. Information Provided To FCP By Third Parties.
FCP also obtains personal and non-personal information from third parties as discussed below. FCP only uses this data for purposes consistent with this policy.
FCP may also receive other information from third parties, including in connection with the operation and distribution of our products and services as well as market and demographic studies that we use to supplement personal and anonymous information collected or provided directly by you. Some
FCP may also collect or receive information about you from other FCP users who choose to upload their email and other contacts. This information will be stored by us and used primarily to help you and your friends connect.
FCP may also receive information from third parties in connection with market and demographic studies and/or other data that we use to supplement personal information provided directly by you.
IV. What Happens To The Information FCP Collects?
A. How FCP Uses Your Information
FCP uses your information to fulfil your specific requests, purchase orders and to send you
Otherwise, FCP uses personal and non-personal information, both individually and combined together, to better enhance your user experience, improve our products and services, understand the behaviour and preferences of our customers, to troubleshoot technical problems, to serve advertising, for authentication purposes, to enforce our Terms of Service, to ensure proper functioning of our products and services as well as to help improve them. In addition, we combine non-personal information with personal information, such as an email address, for purposes including providing excellent customer service, administering loyalty programs and tailoring our communications, offerings, web pages or in-app experience to you.
By use of friend finder tools such as Facebook, Game Center or other third party services in our online and mobile products and services, you acknowledge that use of these friend finder tools will help you find your contacts and will also allow your contacts to associate your
If you choose to use our referral service to “Tell a Friend” about an FCP product or site, we will ask you for your friend’s name and email address. We will send your friend an email on your behalf inviting him or her to visit the site or check out our product. FCP stores your friend’s name and email for a short period for the sole purpose of sending this email and for redundancy checking, to be sure that your friend does not receive multiple copies of the same email message. We do not keep or use this information for any other purpose.
Your participation in tournaments or other online app events is also conditional upon our collection, use, storage, transmission and public display of statistical data (such as your scores, rankings and achievements) generated through your participation.
B. Will FCP Share My Information With Third Parties?
FCP will never share your personally identifiable information with third parties without your consent. We may, however, share non-personally identifiable, aggregated and/or public information with third parties. There may be circumstances where you may share information on your own. Please see section IX for more details about your rights to
FCP does not disclose any personal information or share or disclose personal information other than as set forth in this policy, provided
From time to time, FCP employs third party contractors to collect personal information on our behalf to provide email delivery, product, prize or promotional fulfilment, contest administration, credit card processing, shipping or other services on our sites. When requesting these services, you may be asked to supply your name, mailing address, telephone number and email address to our contractors. We ask some third party contractors, such as credit agencies, data analytics or market research firms, to supplement personal information that you provide to us for our own marketing and demographic studies, so that we can consistently improve our sites and related advertising to better meet our visitors’ needs and preferences. To enrich our understanding of individual customers, we tie this information to the personal information you provide to us.
When our third party agents or service providers collect and/or have access any information other than non-personal, anonymous and/or aggregated data, FCP requires that they use data
You will be notified before your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
We may also access and disclose personal information, including personal communications, in connection with report abuse functions in our products and services, to enforce legal rights and comply with the law, or to comply with an order from a government entity or other competent authority, or when we have reason to believe that a disclosure is necessary to address potential or actual injury or interference with our rights, property, operations, users or others who may be harmed or may suffer loss or damage, or when we believe that disclosure is necessary to protect our rights, combat fraud and/or comply with a judicial proceeding, court order, or legal process served on FCP. Note that certain publicly available information you post and communicate
V. Where Is The Information Held?
VI. How Does FCP Protect Your Personal Information?
FCP understands the importance of keeping your information safe and secure. FCP will make commercially reasonable efforts to protect your personal information and ensure the security of our systems. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. We cannot guarantee that your information will not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. We cannot assume responsibility or liability for unauthorised access to our servers and systems.
VII. Review, Correction Of Your Information, Requesting Removal From Mailing Lists And Deactivating Your Account
You can correct or update your account information at any time by logging in to the Application/Game. Should you be unable to log in or wish to have your account(s) deactivated, simply contact FCP. We will be happy to review, update or remove information as appropriate. We may still retain your information in our files
VIII. A Special Note About Children
Many FCP online or mobile products and services are intended for general audiences and do not knowingly collect any personal information from children. When an FCP online or mobile product or service does request age information, and users identify themselves as under 13, the product or service will either block such users from providing personal information, or we will ensure consent is obtained from parents for the collection, use and sharing of their children’s personal information. At that time, we will provide a description of the information that the child may make publicly available, how we will use the information and other practices. We will not knowingly ask children under the age of 13 to provide more information than is reasonably necessary to provide our services.
Please note that if you grant consent for your child to use FCP’s online or mobile products and services, this may include such general audience communication services as email, instant messaging, and online groups, and your child will be able to communicate with, and disclose personal information to, other users of all ages. Parents can review, edit, request the deletion, or prevent further collection or use of their children’s personal information or make inquiries regarding this policy by sending an email to email@example.com
IX. Public Information Including User Generated Content, Online Forums, Blogs And Profiles
You may choose to disclose information about yourself in the course of contributing user generated content to FCP sites or apps or in our online chat rooms, blogs, message boards, user “profiles” for public view or in similar forums on our sites and/or on third party sites. Information that you disclose in any of these forums is unencrypted, public information, may be accessed or recorded by FCP employees, and there is no expectation of privacy or confidentiality there.
You should be aware that any personally identifiable information you submit in the course of these public activities can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to make public in any of these forums.
Note also that in the ordinary course of Internet activity, certain information may be sent from your browser to third parties such as advertising networks and analytics companies. FCP has no control over the information sent from your browser to those networks or other third parties and recommends that you ensure that your browser settings prevent the disclosure of information you would not like to share.
If you post a video, image or photo on one of our sites for public view you should be aware that these may be viewed, collected, copied and/or used by other users without your consent. We are not responsible for the videos, images or photos that you choose to submit to FCP’s site. Please see our EULA on this point and for other guidelines about posting content on our websites.
X. Third Party Sites.
XI. Products Offered In Partnership With Third Party(s)
XII. Contact Information & Complaints Process
If you have questions or concerns regarding this statement, you should first contact firstname.lastname@example.org.